This event provides foundational training on ITIL Version 5, covering key concepts, terminologies, and practices in IT service lifecycle management. It is designed for IT professionals and learners preparing for the ITIL Foundation certification. Attendees will gain knowledge on service strategy, design, transition, operation, and continual service improvement.
ITIL Version 5 Foundation
The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.Learners Ink ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt.
Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. The training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes.
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What will you learn? Service Strategy: Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management for IT Services, Demand Management
Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management.
Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management
Service Operation: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk
Continual Service Improvement: Seven-Step Improvement Process
ITIL Version 5 guiding principles?
ITIL Version 5 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, co
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