ITIL Version 5 Foundation
The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.Learners Ink ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt.
Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. The training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes.
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What will you learn? Service Strategy: Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management for IT Services, Demand Management
Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management.
Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management
Service Operation: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk
Continual Service Improvement: Seven-Step Improvement Process
ITIL Version 5 guiding principles?
ITIL Version 5 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, co