Creative Problem Solving

Introduction
This program is designed to help participants develop practical creativity and problem-solving skills that can be applied in workplace situations. Participants will learn how to analyze problems more effectively, generate innovative ideas, evaluate possible solutions, and apply structured thinking techniques to improve decision-making and team collaboration. Through creative exercises, brainstorming activities, and design thinking applications, the program encourages participants to approach challenges with flexibility, innovation, and strategic thinking.

Main Objectives
Develop creative thinking and workplace innovation skills
Apply structured problem-solving and decision-making techniques
Generate practical and innovative solutions to workplace challenges
Improve collaboration and idea-generation within teams
Apply design thinking methods to enhance customer- or user-focused solutions

Who Should Attend
Supervisors and team leaders
Employees involved in process improvement or decision-making
Project teams and cross-functional groups
Customer service and operations personnel
Professionals seeking to improve innovation and analytical thinking skills

Methodologies
Interactive workshops and group problem-solving activities
Case studies, brainstorming exercises, and workplace simulations

Inclusions: fast food lunch, AM and PM snacks, printed handout, printed certificate

Outline:
1. Foundations of Creativity and Decision Making
Defining Creativity and Innovation in the Workplace
Creativity Skills Self-Assessment and Team Creativity
Characteristics of Effective Decisions
Logical vs. Creative Approaches to Decision Making
2. Understanding Problems and Root Causes
Differentiating Problems, Issues, and Symptoms
Writing Effective Problem Statements
Root Cause Analysis and Flowcharting
Identifying Bottlenecks and Failure Points
3. Generating Ideas and Creative Solutions
Creating Idea Maps and Mind Maps
Lateral Thinking and Morphological Analysis
Brainstorming