What does good incident response look like end-to-end? Platform, AI & more

Every postmortem asks what went wrong during the response. What often gets missed is the foundation that was already there before the page fired: the ownership, the runbook, the last deploy. We'll follow one incident from page to postmortem, then go back to the platform work that made it possible, including how to use AI to augment incident response.

• We'll cover:
• What good looks like end-to-end: one incident from page to postmortem, investigated, remediated, and documented in one place
• The foundation underneath it: ownership and on-call in the service catalog, runbooks and dependencies attached, readiness tracked on scorecards
• Where AI actually augments the response, from catching responders up to drafting the postmortem, and the platform data it needs to do it

Speaker: Sam Rodman
Senior PM | Incident Management @ Datadog

Speaker: Jessie Wu