Ashley Latter's Dental Reception Course Gold Coast - December 2026
- This course trains dental receptionists and front of house teams on how to convert patient enquiries into appointments and long-term clients.
- It focuses on telephone skills, communication, and customer relationship management specific to dental practices.
- Attendees will gain practical knowledge to improve patient retention and practice revenue.
About this event
A comprehensive dental receptionist course that helps the Front of House Team who are involved in handling new and even existing enquiries to turn more of those enquiries into appointments and ultimately long-term patients.
From First Call to Long Term Patient — One Day Reception Programme
Dental Practices spend thousands of dollars each year marketing and attracting leads to the practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client. This becomes even more important as patients are shopping around for their treatment. If a patient stays as a patient with you for 10 years and they join a membership plan, then they could be potentially worth more than $10,000 to you.
That is why the 'Front of House Team' are the most important people within the Dental Practice and often the least trained.
This programme is a mixture of presentation, facilitation, discussion and hands on coaching to develop the skills, so that you stand out from the other dental practices and ensure that you turn your enquiries into appointments. We will coach members of your dental practice management on how to take an enquiry from that very first call and turn it into an appointment, so that ultimately they can become a long term patient.
Outcomes
On this packed one day programme, delegates will be coached on how to:
Discover the skills that are paramount in becoming world class on the telephone
Create a memorable first impression - stand out from the competition
Know your numbers - understand the value of each call to your practice
Speak the language of benefits to excite the patient - motivate the patient to take action NOW
Develop outstanding communication skills - eliminate waffle
Become outstanding at building rapport and asking questions to understand what the patient is interested in
Discuss your fees with re-assurance and self-confidence. Be proud of your fees - even when you are more expensive than a practi